Every week, it seems we learn of a new data breach or phishing email scam affecting millions of people. With so much of our personal information shared and stored online, “identity theft” and “identity sales” have become all too common. Data is truly valuable, and your personal information deserves the best protection.

So what can you do?

  1. Don’t be fooled! Learn to recognize the most common kinds of phishing scams and how to avoid them. For our top tips, see 1 Phish, 2 Phish: Tips to Avoid Getting Caught in a Phishing Email Scam.
  2. Use complex passwords for all of your online accounts and log-ins. A password is your first line of defense—make sure it’s a strong one! For more advice on password success, check out Passwords and Furry Friends.
  3. Embrace multi-factor authentication. Hackers have tricks and tools to try and break your password (especially if it’s too common or logical). Without a back-up layer of protection, your information could be vulnerable. Multi-factor authentication prompts a password in addition to another form of authentication to confirm it’s really you logging in. Here at Camden National Bank, we use secure access codes to protect our customer account information in more than one way.

How does a secure access code work?

We make the process as easy as possible.

  1. You pick how you want to receive your unique code (by phone, text or email) on your personal device. To manage your preferences, simply log into online banking or your mobile app, and click “Settings.” From there, select “Security Preferences” and then “Secure Delivery” to update your contact information. You can also call 800-860-8821, and we can always help update the information for you.
  2. Now that your contact information is up-to-date, we can send you a secure access code on your preferred device. You will then be prompted to enter that code back into online banking along with your password. This gives you TWO layers of protection to confirm it’s truly you.

When will you need a secure access code?

You’ll need a secure access code the very first time you log into your online banking account or mobile app. You’ll also need a code if you log in from a different or new device (we want to make sure it’s YOUR phone, tablet or laptop that is trying to get into your banking account!). You may also be prompted to enter a secure access code if you’re using a new browser (e.g. Safari, when you typically use Chrome) or if your cookies aren’t being saved.

Every now and then, to keep you as safe as possible, a security update will require you to re-register your device(s) and receive a new secure access code. While it can be a bother to go through the process again, this step is critical. Keeping your personal information and financial data safe is one of our biggest responsibilities, and we’re always here to help you through it!

If you ever have questions, please call us at 800-860-8821. Here for you 24/7.